Shipping Policy

At Zayomo, we work with fulfillment partners to deliver your orders with care.

Shipping destinations

We currently ship to Canada and the United States. Available delivery options are shown at checkout.

Order processing

Please allow approximately 2–5 business days for your order to be processed before dispatch. Business days exclude weekends and public holidays.

If processing is delayed, we will contact you using the email address provided with your order.

Estimated delivery

Standard delivery is estimated at 7–15 business days after dispatch, depending on the product and destination.

Including processing, please allow approximately 9–20 business days from placing your order. If a product has a different estimated timeframe, it will be stated on its product page before purchase.

Delivery dates are estimates. Customs clearance, peak periods, weather and carrier disruptions may affect arrival times. We will notify you of significant delays when we become aware of them.

Shipping rates

Shipping costs and any applicable free-shipping offers are displayed at checkout before payment.

Fulfillment and separate shipments

Products may ship directly from our fulfillment partners, including international warehouses. Shipping origins can vary by product and will be indicated on the relevant product page.

Orders containing multiple items may arrive in separate packages. Any applicable shipping charges will be shown before you complete your purchase.

Order tracking

For tracked shipments, you will receive an email with tracking details once your order is dispatched. Tracking information may not update immediately after shipment.

Customs and import charges

International shipments may be subject to customs duties, import taxes or carrier clearance fees. Where these charges are not included in the purchase price or collected at checkout, they may be payable by the recipient. Applicable arrangements will be disclosed before purchase.

Shipping address changes

Please ensure your delivery address is complete and accurate. If you need to make a correction, contact us promptly. We will try to assist, but changes may not be possible once an order has been processed or dispatched.

Delivery problems

If your order is delayed, missing, damaged or marked as delivered but has not arrived, contact us with your order number and relevant details. For damaged items, photographs of the item and packaging can help us investigate.

We will work with our fulfillment partners and carriers to investigate and arrange an appropriate resolution. Nothing in this policy limits your applicable consumer rights.

Contact

For shipping questions or help with your order, please email Info@Zayomo.com